Statement of Mission
We will provide industry-leading heat treating solutions and related services that add value, exceed customer expectations, and embody our beliefs and quality values.
Outstanding Service Begins With The Right People
Our goal of complete customer satisfaction starts with our people. We hire the best and brightest employees from various fields. Then we add training of our own. Not only in their areas of expertise, but also in customer service, responsiveness, safety, quality assurance programs, and more. We also work to instill a high degree of pride in our company and in what we do. So all of our employees from the bottom to the top are dedicated to making Al-Fe the best it can be.
The next step, in achieving our goal, is involvement with our customers. When you sign on with Al-Fe, we begin by working extensively with you and your process engineers. We study your parts and your processes so we can identify potential problems before they arise. In addition, you have access to our quality assurance professionals, engineers, and metallurgists. Only after we’ve completed a detailed analysis of your specific heat treating needs do we create a customized process that will give you the best possible results. So when production of your parts begins, you’re assured that they’ll be exactly to your specifications.
Our dedication to superior customer service does not end with heat treating. Whether you have a billing question, need to check on a shipment or are looking for some technical advice, our staff is here to help with quick answers and sound solutions. And we always stay in touch to make sure you’re satisfied and to discover if we can improve our service to you.